Snow & Ice Management

For those inquiring about snow removal, all routes are currently booked for residential as of 12/20/2022.

While winter might be an off-season for most, we dedicate much of our time to our snow removal services. From clearing sidewalks to plowing streets, let Serene Landscape Group take the work and worry out of winter weather management.

Snow and Ice Management

Snow Removal Risk Management

Prior to a major snow event, our snow professionals at Serene Landscape Group will do the following:

  • Perform site inspections and risk assessments.
  • Extensively train our associates and service providers on site-specific priorities and requirements.
  • Extensively train our associates and service providers on safety procedures.
  • Create site-specific maps to indicate high snow storage locations.
  • Track incoming storms utilizing state-of-the-art weather forecasting technology.
  • Establish territories, each with a territory manager, for enhanced operational control and to be able to respond to any issues that arise.

During a major snow event, time is of the essence, so our experienced team will jump to action immediately. Here’s what you can expect:

  • Monitor weather conditions throughout each event.
  • Maintain continuous communication with each driver, equipment operator, site captain, and territory manager.
  • Perform quality control inspections.
  • Communicate with our customers as needed to ensure optimization of strategy and resources.
  • Coordinate our operations with customers where required.

While a storm might have passed, Serene Landscape Group keeps going. Following a storm, our snow team will complete the following:

  • Maintain detailed records for each storm including weather data and event description.
  • Follow strict incident reporting standards in the event of any incident, regardless of severity.
  • Investigate all incidents, regardless of severity. 
  • Consult with customers in the event of any incident, regardless of severity. 

    Serene Landscape Group is fully-insured in all areas of service, including snow operations. A common mistake is to assume that companies who are insured for services such as landscaping/paving, etc. are also automatically insured for snow removal. In truth, the majority of policies for such services do not generally cover snow and ice management.

    Some other points of interest that separate Serene Landscape Group from other operators who do not use a professional protocol include:

    • Record keeping: Successful and low-risk providers will keep meticulous records regarding their snow removal services, including work logs, pictures, and more.
    • Contracts: A good provider will always sign a contract that defines the desired level of service.
    • Be a certificate holder on your contractors snow removal policy.

    Your protections as a property owner have changed as a result of a recent Michigan Supreme Court (MSC) ruling. Previously, the law stated “whether a danger is open and obvious depends on whether it is reasonable to expect that an average person with ordinary intelligence would have discovered the danger upon casual inspection.”

    The MSC ruling (Kandil-Elsayed v. F & E Oil, Inc. and Pinsky v. Kroger of Michigan) changes decades of Michigan case law pertaining to the open and obvious danger defense. Now, under the prevailing law in Michigan, you owe a duty to exercise reasonable care to protect invitees from an unreasonable risk of harm caused by a dangerous condition on the land, even if hazzards would be considered open and obvious. Please consult your legal counsel to ensure that you are taking precautions to protect yourself from liabilities as a property owner/possessor.

    With winter quickly approaching, we wish to reiterate that Serene Landscape Group may not be held liable for accidents or injuries that take place on the client’s premises, due to poor weather conditions. Serene Landscape Group is not a 24 hour monitoring service and our terms outline response times for inclement weather. Please be aware of your personal liabilities so we can all adapt to the new conditions set forth by the MSC.